Right of Return for Consumer Purchases
Consumers* have the right to return purchased goods to the online store within 14 days of receiving them, as stipulated in Article 19 of the Cabinet of Ministers Regulations on Distance Contracts in the Republic of Latvia. However, according to Section 12(11) of the Latvian Consumer Rights Protection Law: “The consumer is responsible for any reduction in the value of the goods if the goods have been used for purposes other than to determine the nature, characteristics, and functioning of the goods.”
During the return period, the consumer has the right to use the goods only to the extent necessary for inspection (similar to examining the item in a store). If the goods are used beyond what is necessary, the consumer may be liable for a reduction in the value, quality, and safety of the goods.
Conditions for Returning and Exchanging Goods
Refunds within 30 Days
If the product is unopened, we offer a refund or exchange for another product of the same value. To use this option, please contact us by email, providing your order number and reason for return.
Return shipping costs are covered by the customer.
Incorrect or Damaged Product
If you receive an incorrect or damaged product, please contact us via email or phone. We will replace the product at no additional cost.
Products Purchased During a Promotion
If the product was purchased as part of a promotional bundle, the entire bundle must be returned.
Important Information on Exercising the Right of Withdrawal
Consumers must complete a withdrawal form, which can be submitted in person, sent by mail, or signed with a secure electronic signature.
The refund will be processed within 14 days of receiving the withdrawal request.
The returned item must be in full set and in its original packaging.
The consumer is a natural person who purchases a product for purposes unrelated to commercial or professional activity.
